FAQ

General queries


Can I split a pack between two kids?

Unfortunately we cannot split packs as we run off an automated system but we do have a few different packs to choose from and you can also purchase sets of individual labels, however the label packs are the best quality.


Can I choose a font / picture?

Yes! We now have a choice of two fonts (Arial / Comic Sans) and an all new exclusive range of adorable pictures as well as a Fantastic range of colour options if you are looking for something a bit more fun.


How do I choose iron on or Sew in labels?

It is one label. These are iron on labels which can also be sewn-in around the edges for extra re-enforcement when used for rough hostel washes.


Can I have an "optional field" on my micro labels?

These are very small so just the name and surname is printed on these.


Are the iron on/Sew in labels good quality?

Yes they are very good quality as they are imported from the UK. The most important thing to do is to read the instructions very carefully before attempting to apply them – there are full written instructions and picture instructions for all the labels in the pack. The labels are suitable for home washes up to 40 degrees though so if the labels are for boarders or care homes which use very hot washes they may need to be sewn in as well (just 2-3 stitches on each short side should do it).


Where can I get the ear savers?

The free 3D printed ear savers are limited edition supplied with our masks. They are locally produced here in South Africa and are not sold separately.


Delivery Queries

How long does printing take?

Printing generally takes 2-3 working days however during busy periods such as November, December and January, printing lead time may be between 5-8 working days after payment reflects in our account.


What delivery options are there?

R59 All major city centres
1-3 working days after dispatch.

R99 All outlying areas
1-3 working days after dispatch.

*** Regrettably we do not offer delivery with the SA Post Office anymore, this is due to slow service during lock-down. Please email us directly if you still wish to have your labels delivered via the post office. Please be aware that we will not be held liable for orders sent via the South African Post Office and any orders that are lost via the Post Office. Reprints will be at your own cost.


How can I select Standard mail or Registered Mail for delivery?

Due to many complaints regarding postal deliveries due to inefficiencies at the post office we have unfortunately had to remove these as delivery options.


Which is the best delivery option?

We always recommend the R59 delivery to major centres and R99 courier for outlying areas. Our chosen courier service provider is fast and reliable.


Can I collect my order?

As we are an on-line business we do not have a permanent premises for collection.



What delivery option do I choose if I am not from South Africa?

We unfortunately no longer accept international orders. If you would like to place an order, please do so with our UK counterpart www.labels4school.co.uk 



Must I pay for courier twice if I make two different orders?

If you have placed two orders at the same time and all the delivery details are the same we will send the two orders in one satchel, provided you let us know before either parcel is dispatched.



Ordering queries


How do I place an order?

Easy! Just select the pack that you would like to purchase and fill in the details that you would like printed on the labels, customise it with a picture and font; then press “Add to Cart”. You can then continue shopping or carry on to “Checkout”.


How does the ordering process work?

If you would like to pay via EFT, then once you have placed your order, you will automatically receive an SMS and email with our banking details and your unique order reference number for the EFT or deposit, this will also be displayed onscreen once the order has been submitted. (Please use the Exact Reference Number when making payment to avoid delays). You will receive an SMS notification once we have matched payment and another SMS once we have dispatched the order, with a tracking number. Your labels will then be on their way to you.

If you would like to pay online, then once you have placed your order and made payment you will automatically receive an SMS notification that we have received payment. You will then receive a second SMS notification once we have dispatched with a tracking number where applicable. Your labels will then be on their way to you.


How do I know if my order has been received?

Keep a look out for your SMS’s! The first SMS should come through within minutes of submitting your order. The second SMS will come through once we have matched your payment – If you do not receive this within 2-3 days of making payment – Please let us know!


How long does it take for the initial SMS to come through?

Just a few minutes! If it hasn’t come through something may have gone wrong. Ensure that when you type your cell phone number in to the order form it is in standard cell phone format with no hyphens, plus signs or spaces.


How can I check the status of my order?

The best way to do this is to send an email or a query SMS to one of the numbers on the “Contact Us” page.



Payment queries


What payment methods are there?

We accept on-line credit card payments, EFT or deposit. We do not operate on a COD basis as we use independent couriers.


Where can I send the proof of payment?

Just so long as you use your reference number correctly – we do not need the proof of payment.


What happens if I use the wrong reference number?

Please let us know! We Cannot match your payment unless you use the correct reference number.


My bank does not like the branch code – what can I do?

This does happen sometimes with Nedbank or Absa. Try adding two zeros in front of the branch code. Alternatively you can use the branch name: Galleria Amanzimtoti.


How long does payment take to clear?

We generally take 1-2 days to match payment. FNB will clear into our account immediately, other banks may take a day or two. 



Parents can count on us

Labels4School has been supplying South African families with school labels for over 10 years. We are a trusted online company that ships personalised products nationwide. Our L4S team are like family and understand anything you buy for your kids should be the best! Product quality and customer service are the most important pillars of our business and we will always go the extra mile to ensure our customers are satisfied. With high-tech printers, reliable delivery, talented graphic designers, experienced print technicians and quality materials that are made to last, we rarely let our customers down.

Our products range from bag tags, book labels and iron-on labels through to bin labels, shoe labels, micro labels and skinny pen & pencil labels . We have pretty much any label you can think of! And depending on your budget or personal preference, you can choose to have your personalised labels printed only in black or printed in bright and beautiful colours.

Whether you just want to buy a few labels to organise your home, a pack of different types of labels to kit out your kids for back to school or a pack of labels to use for party favours or gifts, our custom label printing products have all your needs covered.

View our classic range!

Sleep…What’s That?

As a parent, we’re sure sleep has become a vague and distant memory to you as you burn the metaphorical candle at both ends. You’ll be glad to know that you’re not alone. We never sleep on the job and we never stop printing during peak seasons. This means we’re always ready to take your orders and ensure you get them when you need them. We also have our finger on the pulse and never sleep on trending designs, ensuring your kids have the hippest labels in town.

View our colour range!

Printing, Production and Delivery

DISPATCH TIMES:

Printing & production generally takes 2-3 working days however during busy periods such as November, December and January, printing lead time may be between 5-8 working days after payment reflects in our account.


DELIVERY TIMES:

After production your personalised order is packaged and collected by your specified courier company.

R59 All major city centres
1-3 working days after dispatch.

R99 All outlying areas
1-3 working days after dispatch.